Hi there, I'm Lacey
I own programs from Needs Analysis to content creation and evaluation, helping teams at every level thrive.
WHAT PEOPLE SAY
Cross-Functional Stakeholder
“Lacey was able to challenge the status quo and think outside of the box to deliver a solution that would address the points she helped identify.”
Cody, Colleague
“Lacey excels as a collaborator. She has a great skill for stepping back and allowing others to bring their expertise to the table, while also confidently asserting her own point of view when issues arise in her area of expertise. This balance of collaboration and confidence has made her an effective team member who knows when to lead and when to support, ensuring that projects benefit from the full range of skills and perspectives within the team.”
Frank Jacquez, Manager
“...ability to connect a solution to the problem statement was instrumental in ensuring an efficient and effective launch. Post-launch, Lacey continued to collect feedback from cross-functional partners to drive further QC process improvements. Her impact was felt across the entire organization with this new program launch and updated improvements for Q4."
Allie Cope, Manager
Lacey is the program manager for [global client experience] onboarding and has demonstrated skill in defining strategic options for problems we face.
One example of this was her proposal and implementation of [senior agent] support within onboarding [in] her first experience acting solo. Lacey independently created a plan to involve [senior agents] to take over that responsibility while providing them with resources and coaching .